Introduction
Skillsfx was founded by Derek Owen, a coach, trainer, consultant, course designer and author with over 25 years in the personal development industry. During this time he has developed the skills and potential of well over 25,000 people, from a wide range of different industries and backgrounds. From new starters to seasoned and experienced senior executives, Derek has experience in industries such as utilities, FMCG, insurance, customer service, call and contact centre, sales, estate agency, banking, technology, retail and recruitment.

"One of my goals is to help individuals to unlock their true potential through the development of practical skills development solutions that motivate, engage and inspire positive action and results"

Background
Over the years Derek has helped businesses and individuals to:

• Increase productivity and profitability
• increase confidence and competence
• Develop and expand market share
• Create new products and services
• Improve staff and customer retention
• Implement and sustain positive change
• Develop leadership and management skills
• Develop sales, communication and soft skills
• Increase people performance and motivation
• Enhance sales and business processes
• Develop training talent and trainer skills
• Implement compliance and regulation

Clients he has worked with include:
Barclays Bank, LloydsTSB, RIAS Insurance, M & G Investments, Standard Life, BNP Paribas, Stonebridge Insurance, Henderson Fund Managers, Britannic Assurance, Deloitte, Britannia Building Society, Milldon and Company, Ecclesiastical, 3D kitchens and bedrooms, Sesame IFA Services, London Life, AMP, Granite transformation, The Pearl Group, NPI, The British School, IQS and Quant, PWN marketing, Legal and General, Recruit employment services and Prudential Private Financial Planning.

Over the years Derek has held the following positions:

• Founder and owner of an online English language teaching business
• Freelance personal development consultant, author and coach
• Managing Director and founder of a customer services training company
• Coach, teacher trainer and English language communication specialist
• Consultant and client account manager for a specialist consultancy
• Training manager for a recruitment company
• Management development specialist and coach
• Sales and soft skills lead course designer and facilitator
• Project manager for various training and development initiatives
• Senior trainer for an international insurance company
• Branch and team manager for a personal financial planning company
• Sales consultant and personal financial planner